KYC kit is attached
KYC KIT - NON-INDIVIDUALS.pdf
KYC KIT - INDIVIDUAL.pdf

DORMANT / INACTIVE ACCOUNTS

Kindly refer to “Annexure 7 - Policies & Procedures” in the KYC kit.

Client Registration Documents in Vernacular Languages

This is with reference to BSE circular No. 20160711-11 dated 11 July 2016, NSE Circular No. 283/2016, dated July 08, 2016 and SEBI PR No. 130/2016, dated August 01, 2016.

In order to facilitate better understanding of the registration documents by the investors, BSE and NSE have provided the following documents in 15 regional vernacular languages:

1. Document stating the Rights & Obligations of stock broker, sub-broker and client for trading on exchanges (including additional rights & obligations in case of internet / wireless technology based trading).
2. Uniform Risk Disclosure Documents (for all segments / exchanges).
3. Guidance Note detailing Do’s and Don’ts for trading on exchanges.

The above mentioned documents in vernacular languages are available for download *:
(i). on BSE website at:
https://www.bseindia.com/static/investors/client_regislanguages.aspx?expandable=3
(ii). on NSE website at:
https://www.nseindia.com/trade/members-client-registration-documents

* In case you are unable to download the aforesaid documents, you are requested to kindly send an email at customerservice@in.daiwacm.com and a copy will be made available to you.

INVESTORS GRIEVANCE

Investors beware of unsolicited Messages;
List of securities in which SMSs is found to be circulated is available on http://www.bseindia.com/downloads1/List_of_scrips.xlsx and https://www.nseindia.com/List_of_Symbol.csv
Unsolicited SMS can be reported on +91 7506840578/+91-8291833676
Investors can visit https://investor.sebi.gov.in/for further information on investor awareness

Investor grievance redress mechanism - Link to SCORES portal - https://scores.gov.in

This is with reference to BSE Circular No. 20190704-44 dated 4 July 2019, NSE Circular No. NSE/ISC/2019/4, dated 4 July 2019 and SEBI Circular - SEBI/HO/OIAE/IGRD/CIR/P/2018/58 dated 26 March 2018.

In case the Investor has any grievance/complaint against the Company, the Investor is requested to kindly e-mail to the Company its grievance/complaint on indiacompliance@in.daiwacm.com and the Company shall be happy to assist them in resolving their grievance/complaint. However, if the Investor is not satisfied with the Company’s resolution, it can lodge its grievance/complaint online as per the procedure given below:

Investors who wish to lodge a grievance/complaint on SEBI Complaint Redress System (SCORES) are requested to register themselves on https://scores.gov.in by clicking on “Register here”.

While filing the registration form, details like Name of the investor, PAN, Contact details, Address, Email id, Mobile Number, Aadhaar card number(optional), CKYC ID(optional) etc.(Annexure A of SEBI Circular - SEBI/HO/OIAE/IGRD/CIR/P/2018/58 dated 26th March 2018) may be provided to avail the benefit of effective communication and speedy redressal of the grievances/complaints. Upon successful registration, a unique user id and a password shall be communicated to the investor through an acknowledgement email / SMS.

After exhausting all the above available options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal (Online Dispute Resolution Portal) as per SEBI Circular vide SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. ODR Portal can be accessed here - SMARTODR.

SEBI - SCORES - September 20, 2023
SCORES - Pictorial Representation - SEBI